Patient Relations Specialist C.T.S.
  • Certificate

This program will no longer be offered after the 2018-19 school year.

When it comes to serving patients, first impressions make lasting impressions.

As the first person a patient encounters in a medical office, a Patient Relations Specialist plays an important role in shaping the patient’s overall experience.

Patient Relations Specialists are front-line administrative professionals who manage the flow of information within a healthcare office, schedule appointments, assist with billing and other important functions. As some of the most versatile members of a medical office team, Patient Relations Specialists are knowledgeable about medical terminology and coding and are skilled at using a variety of computer applications to create spreadsheets, forms and other documents.

FVCC’s Patient Relations Specialist Certificate program prepares students to obtain front-line administrative positions in medical offices, clinics, hospitals and other health care establishments.


  • Students can complete the Patient Relations Specialist Certificate program in
    two semesters.
  • Health care employment in Flathead County has increased 47 percent since
  • 2006 and is expected to continue growing.

Attributes of a Successful Patient Relations Specialist

  • Dedicated to providing excellent customer service
  • Strong communication and interpersonal skills
  • Methodical, organized and detail-oriented
  • Technologically savvy
  • Discrete with confidential information

This program is offered at Kalispell and Lincoln County Campus.

Interested? We would love to be in touch with you!


Student Support Center Advisor

Jori Bullemer

LRC 129

(406) 756-3905
Faculty Advisor-Kalispell

Brenda Rudolph

BSS 106

(406) 756-3858
Faculty Advisor-Libby

Chad Shilling

Room 105

(406) 293-2721, ext. 233

For general information, contact the Admissions office: (406) 756-3847.