Patient Relations Specialists are very important to a medical office or hospital. The Patient Relations Specialist is often the first person with whom a patient interacts with over the phone or upon arriving at a medical office. Therefore, the Patient Relations Specialist is integral to shaping the patient’s first impression of the medical practice, which could shape the patient-provider relationship for the long-term.
Patient Relations Specialists manage the flow of information in doctors’ offices and other health care establishments. They set up appointments, organize paperwork and distribute information via mail, telephone and email. Patient Relations Specialists use desktop publishing programs and digital graphics to make spreadsheets, manage data and create documents on computers. They also communicate with vendors, inspect leased supplies and organize stockrooms and are often responsible for training new employees. Upon completion of this program, students will:
- Communicate professionally and effectively;
- Demonstrate professional work habits expected in the medical profession, including maintaining privacy;
- Format medical documents;
- Apply data to an electronic health record;
- Schedule patients, answer phones, organize records;
- Use current technology in a medical office;
- Use appropriate medical terminology; and
- Perform functions for a medical office such as scheduling appointments, filing and formatting medical documents.