Patient Relations Specialist
  • Certificate

When it comes to serving patients, first impressions make lasting impressions.

As the first person a patient encounters in a medical office, a Patient Relations Specialist plays an important role in shaping the patient’s overall experience.

Patient Relations Specialists are front-line administrative professionals who manage the flow of information within a healthcare office, schedule appointments, assist with billing and other important functions. As some of the most versatile members of a medical office team, Patient Relations Specialists are knowledgeable about medical terminology and coding and are skilled at using a variety of computer applications to create spreadsheets, forms and other documents.

FVCC’s Patient Relations Specialist Certificate program prepares students to obtain front-line administrative positions in medical offices, clinics, hospitals and other health care establishments.


  • Students can complete the Patient Relations Specialist Certificate program in
    two semesters.
  • Health care employment in Flathead County has increased 47 percent since
  • 2006 and is expected to continue growing.

Attributes of a Successful Patient Relations Specialist

  • Dedicated to providing excellent customer service
  • Strong communication and interpersonal skills
  • Methodical, organized and detail-oriented
  • Technologically savvy
  • Discrete with confidential information

This program is offered at Kalispell and Lincoln County Campus.

Interested? We would love to be in touch with you!

Brenda Rudolph
BSS 106
(406) 756-3858

Chad Shilling
Room #105
(406) 293-2721, ext. 233

For general information, contact the Admissions office: (406) 756-3847.