May 22, 2013

"Rockin' to the Rhythm of Service" Customer Service Training Coming to Whitefish and Columbia Falls in June

Area business owners, managers, and front-line staff are invited to attend the free Montana Superhost statewide seminar, “Rockin’ to the Rhythm of Service.”  Sponsored by the Montana Office of Tourism’s Montana Superhost Program and Flathead Valley Community College, this customer service training program is custom-designed for Montana hospitality providers.  Threaded with tourism-based videos and resources, the program gives participants new perspectives, tools, and resources they can use to elevate their customer service and interpersonal skills to create effective interaction with each unique customer they serve.  Sessions will take place in Whitefish on June 5 and 11 and in Columbia Falls on June 6.

Seminar trainer Lisa Jones is a dynamic facilitator who will offer new ideas on key service concepts through the introduction of useful resources, facilitation of relevant activities, and prompting of thoughtful discussions.  With strong connections to the Montana tourism industry, her service examples and suggestions will provide practical skills and tips which can be put to use immediately following the session.

“Rockin’ to the Rhythm of Service” will focus on what businesses need to do to attain rave reviews from customers and how to keep them as return customers.  Areas of emphasis will include ways to focus on your mission, clarify your role, and expand your knowledge base; how to understand and effectively connect with your customers; how to tell your story and reveal your authentic style; and how to manage conflict and identify triggers.

The Whitefish Convention and Visitors Bureau and the Whitefish Chamber of Commerce will host two free “Rockin’ to the Rhythm of Service” seminars.   The first will take place June 5 at Grouse Mountain Lodge, 2 Fairway Drive, from 1 to 4 p.m.  A bonus Summer Tourism Showcase will follow this session from 4 to 6 p.m. providing participants with the latest information on the activities and services available locally.  Refreshments will be provided.  The second will take place on June 11 at the Whitefish Lake Lodge, 1380 Wisconsin Ave., from 9 a.m. to noon.  Contact session host Jan Metzmaker at 406.862.3390 to register for either Whitefish session.

For the Columbia Falls community, “Rockin’ to the Rhythm of Service” will be presented June 6 at Truby’s at Meadow Lake Resort, 100 St. Andrews Dr., from 9 a.m. to noon.  This free seminar is hosted by the Meadow Lake Development Corporation.  Contact session host Heidi Wolf at 406.892.8700, ext. 28233 to register for the Columbia Falls session.

Participants are encouraged to bring brochures, flyers, or information to share about area businesses and attractions.  Pre-registration is required.  Each participant will receive a certificate of completion.  For anyone unable to attend “Rockin’ to the Rhythm of Service,” a free online, self-paced program, “Passport to Service,” also is available.  For more information, visit