May 3, 2013

"Rockin' to the Rhythm of Service" Customer Service Training Coming to Kalispell on May 16

Area businesses are invited to attend the free Montana Superhost statewide seminar, “Rockin’ to the Rhythm of Service.” Sponsored by the Montana Office of Tourism’s Montana Superhost Program and Flathead Valley Community College, this customer service training program is custom-designed for Montana hospitality providers.  Threaded with tourism-based videos and resources, the program gives participants new perspectives, tools, and resources they can use to elevate their customer service and interpersonal skills to create effective interaction with each unique customer they serve.


Business owners, managers, and front-line staff are invited to attend “Rockin’ to the Rhythm of Service” on Thursday, May 16 at the Red Lion Hotel, 20 North Main St., Kalispell from 9 a.m. to Noon.  This free seminar is hosted by the Kalispell Convention & Visitors Bureau.


Seminar trainer Lisa Jones is a dynamic facilitator who will offer new ideas on key service concepts through the introduction of useful resources, facilitation of relevant activities, and prompting of thoughtful discussions.  With strong connections to the Montana tourism industry, her service examples and suggestions will provide practical skills and tips which can be put to use immediately following the session.

“Rockin’ to the Rhythm of Service” will focus on what businesses need to do to attain rave reviews from customers and how to keep them as return customers.  Areas of emphasis will include ways to focus on your mission, clarify your role, and expand your knowledge base; how to understand and effectively connect with your customers; how to tell your story and reveal your authentic style; and how to manage conflict and identify triggers.


Participants are encouraged to bring brochures, flyers, or information to share about area businesses and attractions.  Each participant will receive a certificate of completion.  Pre-registration is required. Please contact session host Vonnie Day at 406.758.2809 to register.

For anyone unable to attend “Rockin’ to the Rhythm of Service,” a free online, self-paced program, “Passport to Service,” also is available.  For more information, visit