May 29, 2015

"406 Hospitality" Customer Service Training Comes to Kalispell and Bigfork

Kalispell and Bigfork, Mont. — Representatives of local  convenience stores, lodging properties, visitor information centers, museums, outfitters, restaurants and any businesses greeting visitors to the area are invited to attend the new “406 Hospitality” customer service seminar. Business owners, managers, and front-line staff are encouraged to attend together. The Kalispell Convention and Visitor Bureau will host the free training at the Hilton Garden Inn, 1840 US Hwy 93 S., Kalispell on June 24 from 9 a.m. to noon. The Bigfork Area Chamber of Commerce will host the training at Flathead Lake Lodge, 150 Flathead Lake Lodge Rd., Bigfork on June 25 from 9 a.m. to noon.


Offered by the Montana Office of Tourism, Montana Superhost Program, and Flathead Valley Community College, this fast-paced customer service and tourism training program is custom-designed for Montana hospitality providers. The focus of “406 Hospitality” is for service providers to engage with their guests, promote their communities, region and state, mend guest concerns and refresh themselves and their organizations. Combining efforts to prioritize excellent customer service ensures the viability of Montana’s economic success and its $4 billion tourism industry.


Seminar trainer Lisa Jones is passionate about Montana and hospitality. She will bring with her the goal of motivating participants to value their roles in Montana’s tourism industry, to expand their knowledge, to connect with customers and to take a fresh look at ways businesses can not only attain rave reviews from customers but also keep them returning to their businesses in the future. With strong connections to the Montana tourism industry, Jones will provide service examples and suggestions to prompt thoughtful discussions and provide practical skills and tips which can be put to use immediately. Previous participants appreciated learning about the wealth of travel resources available, connecting with others in their community, obtaining new customer service perspectives and tactics and experiencing the group interaction.


Participants are encouraged to bring brochures, flyers or information to share about area businesses and attractions. Each participant will receive a certificate of completion.


Pre-registration is required to participate in the training. To register for the Kalispell training, contact Toni Moon at (406) 758-2811. For the Bigfork training, contact Heather Burnham at (406) 837-5888.


For anyone unable to attend “406 Hospitality,” a free online self-paced program, “Lost and Found in Montana,” also is available. For more information, visit