Customer Service
This endorsement is designed for the employee or employer who desires to enhance their customer service skills. The curriculum provides the basic skills necessary to improve customer service thereby improving profitability of the organization. Upon completing the program students will:
- Develop effective customer relations and use correspondence and communications technology in appropriate ways to improve customer service and relations;
- Describe the marketing process and explain the variables that make up the marketing mix;
- Use negotiation techniques to resolve issues with customers and vendors; and
- Use spoken and written communications effectively utilizing appropriate technology.
Program Information
- Contact your advisor for program information.
General Academic Requirements
- Must place into WRIT 122C* with a COMPASS score of 75 or above on the Writing test. All courses must be successfully completed with a grade of "C-" or better to complete the certificate.
Additional Costs
- There are no additional costs associated with this certificate.
Admission Guidelines
- This program is open to all students. See college admissions requirements on page 10.
Opportunities After Graduation
- The trend in the business world today is toward improved customer service. This certificate is aimed at helping the employee or employer attain a higher level of customer service in their businesses.
For general information, contact the Admissions office: (406) 756-3847.